Payment security
How can I pay for my order?
We accept all major credit cards and debit cards (Visa, American Express, MasterCard, Diners, EFTPOS, Klarna). We also accept PayPal.
When will my account be charged?
When you order, you authorise the payment and you will be charged for your order.
Why do I see two charges on my account?
Max Mara guarantees that your method of payment will be charged only for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you piace the order; the second confirms the actual charge.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
Is shopping on this website really safe?
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you with more detailed help.
Finally, remember that you can also pay via PayPal, PayPal Express, Google Pay and Apple Pay.
What is the CVV/CVC code? And where can I find it?
The CVV (Card Verification Value) is a security measure against fraud that helps identify the cardholder.
On MasterCard and Visa cards, the code is printed on the back next to the space for the signature and consists of 3 numbers. On American Express cards the code is printed on the front and consists of 4 numbers.
Can I use a store credit?
No, store credit can only be used in the store in which it was issued.
Can I use multiple methods of payment?
We can only accept one (1) form of payment per order.
Can I change my form of payment after I have placed the order?
We apologize, but we are unable to allow changes to credit card information once an order is placed.
Will I be charged sales tax?
Max Mara charges applicable state, local and county taxes on online transactions. Your on-screen total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
